Frequently Asked Questions

Contact us as soon as possible after placing your order. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has shipped.

Email : support@funtouchbrand.com

Contact us immediately with your order number and the correct address. If the order has already shipped, we may not be able to redirect it, so please review your shipping details before checkout.

U.S. orders are fulfilled from our U.S. warehouses in Los Angeles, California, and Philadelphia, Pennsylvania. The warehouse used depends on product availability and the destination.

Orders are usually processed within 1–2 business days. Standard U.S. delivery typically takes 3–7 business days after processing. Delivery to Alaska, Hawaii, and other remote areas may take 5–10 business days.

Yes. We offer free standard shipping on all U.S. orders.

Once your order ships, we will email you a tracking link. Tracking information may take 24–72 hours to update after the carrier receives the package.

No. We currently require a physical street address for delivery and cannot ship to P.O. boxes.

International availability, shipping charges, and estimated delivery times are shown after you select your country or region at checkout. If your destination is not available, we are unable to ship there at this time.

Products purchased from the official FUNTOUCH website may be returned within 30 days of delivery. Unwanted items must be unopened, undamaged, and suitable for resale. Contact us before sending anything back so we can provide return instructions.

Read the FUNTOUCH Warranty & Returns Policy

For unwanted items or change-of-mind returns, the customer is responsible for return shipping. If we confirm that an item arrived defective, damaged, or incorrect, we will provide the appropriate resolution and return instructions.

Read the FUNTOUCH Warranty & Returns Policy

Contact us within 30 days of delivery with your order number and clear photos or a short video showing the issue. After review, an eligible manufacturing defect or fulfillment error may qualify for a replacement or refund.

Once the returned item is received, inspected, and approved, the refund will be sent to the original payment method. The time it takes to appear in your account depends on your bank or payment provider.

New products purchased from the official FUNTOUCH website include a 1-year limited warranty against eligible manufacturing defects. Proof of purchase is required. Damage caused by misuse, accidents, unauthorized modification, or normal wear is not covered.

FUNTOUCH products purchased through Amazon, Temu, or any other third-party platform are not covered by the return, refund, exchange, or warranty policies of the FUNTOUCH official website. Please contact the original platform or seller directly for after-sales assistance.

The payment methods currently available for your location are shown at checkout. Available options may change, so the checkout page is the most accurate source.

Please include your order number, the product name, a brief description of the issue, and clear photos or a short video when possible. This helps our team review the problem more quickly.

Email support@funtouchbrand.com with your order number and question. Our team aims to respond within 24 hours on business days.